Terms of Use

These terms cover your use of www.michoacanatradicional.com, the website of La Michoacana Tradicional, a family-owned paletería in Pomona. By using the site, you agree to them. If you don’t agree, please don’t use the site. Our Privacy Policy explains how we handle your information.

What this site is

This site shows our menu, prices, hours and location. It also lets you request catering, suggest a flavor and vote on new flavors. You can’t buy anything directly on it: online orders go through DoorDash, purchases in the shop are paid at the register, and catering is arranged directly with us.

We work to keep the menu and prices current, but items, flavors and prices can change without notice, and not every flavor is available every day.
For purchases in the shop, the price at our register applies. Prices on DoorDash are set there and may be different.
Many menu items are shown as illustrations rather than photos. Photos and illustrations show the general idea; what you get may look a little different.
If something on the site is wrong, like a price, an item or our hours, we may correct it at any time.

Allergies and ingredients

Our menu descriptions aren’t complete ingredient lists. Some items contain milk or other common allergens, and we can’t guarantee that any item is allergen-free. If you have a food allergy, please ask us before you order.

Orders through DoorDash

If you order through DoorDash, you’re ordering with DoorDash, a separate company. Your order, payment, fees, delivery and refunds are governed by DoorDash’s terms and policies, and DoorDash support handles delivery problems. If something is wrong with the food itself, please tell DoorDash and feel free to call us too at (909) 904-6125.

Catering requests

Sending the catering form is a request, not a booking. Nothing is confirmed until we’ve talked with you and agreed on the details: the date, what you’re ordering, quantities, price and how you’ll get your order. Until then, we can’t hold a date or guarantee availability.

Prices on this site are menu prices. Your catering price is the one we confirm with you. If your order needs a deposit or has a cancellation policy, we’ll tell you before you confirm.

Your suggestions, photos and messages

When you send us a flavor idea or other suggestion, you’re sharing it freely. We may use it, for example to make a new flavor, without owing you payment or credit. Please don’t send ideas you want to keep confidential.

If you share a photo of our treats, for example by tagging us on Instagram, and give us your OK to use it, you keep ownership of your photo and give us permission to show it on this site and our social accounts. You can ask us to take it down at any time and we will.

Anything you send must be yours to share and must not be offensive, misleading or unlawful.

Flavor votes

The flavor poll is for fun and to hear what you’d like. The results don’t promise that we’ll make any flavor, and we may change, reset or end the poll at any time. One vote per flavor per browser, please.

Our content

The text, photos, illustrations and design of this site belong to La Michoacana Tradicional or are used with permission. You’re welcome to link to us and share our pages. Please don’t copy our photos, illustrations, logo or text for commercial use without asking first. Other companies’ names and logos, like DoorDash’s, belong to their owners.

Using the site fairly

Please don’t:

Send spam, fake requests or anything abusive through our forms.
Try to break into, overload or interfere with the site, or rig the flavor votes.
Use the site for anything illegal.

Other websites

We link to DoorDash, Google Maps, Apple Maps, Google reviews, Instagram, TikTok and Yelp. We don’t control those sites, and their own terms and policies apply when you use them.

No guarantees

We do our best to keep this site accurate and working, but it’s provided “as is,” without warranties of any kind. Hours, prices and menu items can change. If you’re making a special trip, especially on a holiday, call ahead at (909) 904-6125 to make sure we’re open.

Limits on our liability

To the fullest extent the law allows, La Michoacana Tradicional isn’t liable for indirect or consequential losses arising from your use of this site or the sites it links to. Nothing in these terms limits rights you have under the law that can’t be waived.

Governing law

These terms are governed by the laws of the State of California. Any dispute about them or this site will be handled in the state or federal courts located in Los Angeles County, California.

Changes to these terms

We may update these terms from time to time. When we do, we’ll change the “Last updated” date at the top. Using the site after a change means you accept the updated terms.